Maintenance/Update Defined Request Form Hoopla's Maintenance Policy

Maintenance/Update Defined:

"Maintenance/Update" is defined as keeping the website current. It is not intended to be a redesign or revamp.

Clear communication and careful planning greatly increase the potential success and impact of a website. If you have any questions, please contact us so we can address them properly.

Website Maintenance work includes the following:

• Text changes (such as paragraphs, headings, prices, scheduled events, rewording of text, etc.)

• Simple maintenance and/or addition of graphics provided by the client to an existing web page (up to 1 hour of work per site only). Major changes in graphics layout in an existing website shall be considered a new redesign project.

• Simple navigational changes (up to 1 hour of work per site only). Major navigational changes shall be considered a new redesign project.

• Addition of new pages as links from an existing page and not as links that will change the navigation of the web site. The addition of new pages shall follow the current website theme.

• Upload/publish of updated pages to the web host.

Hoopla’s Website Maintenance Policy:

• 1 - 3 Business days turn around on most update/maintenance requests. If the maintenance request is extensive, we will try our best to schedule it to accommodate our client's need.

• Emergency Request are billed separately at our current hourly rate (plus at time and a half), and billed at one hour minimum. Emergency Request is defined as 24 hours or less.

• Updates/maintenance is defined as .html text, content, and photo changes. Does not include graphic design, site re-design or content edit/writing work. Graphic design work is billed separately at our graphics design rate per hour. Site design changes are billed separately at our web designer rate per hour. Content edit and writing is billed separately at our content writing and editing rate per hour.

• Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, once changes have been make, if additional changes needs to be made due to client error, another Client Web Site Maintenance/Update Request Form will needed and the regular hourly update fees will be charged.

• "Maintenance/Update" is defined as keeping the website current. It is not intended to be a redesign or revamp.

• We reserve the right to distinguish between "updates" and "new design". New design work is charged at our design rate.

• All maintenance/update requests must be made by filling out our Client Website Maintenance/Update Request Form. Any other means will not be accepted.

• All maintenance requests are 1 hour minimum.

• Payment: A minimum fee of 1 hour is due prior to any site maintenance/update work. If a monthly maintenance/update contract exists one hour min. will be deducted.

If you have any questions, please contact us so that we may assist you!